Frequently Asked Questions

How do I get a quotation?

Translation quotations are largely based on the word count of a document.  Pricing varies from language to language.  To get the best quote we always need to see the document(s) that are to be translated.  Files can be sent electronically by email, in hard copy, on CD or DVD or uploaded to our secure FTP site.

What file formats do you support?

We support all major file formats such as InDesign, Corel Ventura, Corel Draw, Interleaf, PageMaker, XML, XLIFF, Frame maker, Quark Express, Photoshop, AutoCAD, Freehand, Dream weaver and PDF.  Editable formats are preferred to ensure an accurate word count and quotation.

How will my translation be returned to me?

Translations are usually returned in an editable electronic format via email or FTP, unless we are asked to deliver in a specific format like PDF or by post in hardcopy.  The translation is delivered laid out as close the original document as possible and ready to print, taking into account any pre-agreed guidelines or instructions.

What will my translation cost?

Translation costs are based on the word count of a document.  Rates vary from language to language and are usually calculated per word or per 1000 words to be translated.   Desk Top Publishing costs are calculated separately on an individual basis and are in addition to the cost of translation

What do I need to do to place an order once a price has been agreed?

To go ahead with a translation once a quotation has been accepted, we need written confirmation to proceed or a PO.  Confirmation by email is also acceptable.

How long will my translation take?

Our translators translate 2000 words per day on average or approximately 6 pages of A4 based on 350 words per page.

How do I pay for my translation?

30 day credit terms are available to most corporate clients.  Occasionally, for new clients or individuals payment may be required upfront.

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What our customers say…

I would just like to say that it has been very easy working with you and you have been incredibly efficient and responsive.  We will send out these Portuguese documents to our clients.

Jackie Rayner / CHKS (part of Capita Healthcare Decisions)

I recently presented Tectrans with a difficult challenge to translate a number of technical brochures from English to Italian with a very tight deadline for completion. Our new Italian distributor had a last minute opportunity to present our products at a trade show which was an opportunity I certainly did not want to miss. I presented this challenge to Tectrans who accepted. Throughout the process the communication from Tectrans was excellent, making sure updates were provided on the status and progress was being made. Tectrans delivered both digital and printed versions of the brochures within the challenging time frame, with very positive feedback received from our Italian distributor on the translations provided.

Spencer Wills | Commercial Business Director – Europe / Jergens Inc.

Thank you for sending me German translation. I went through it and all looks great to me.  The formatting is just brilliant 😊

Much appreciate for your hard work and great quality service provided.

Tanya Eyi / Pyroban

Thank you for all the recently translated files. I have received all the CDs, and I am now starting to print the manuals. Everything looks great!
A huge thanks to all the team, - another project completed on time and of high quality. I simply have to press 'print'.

Andy Davis / Kliklok-Woodman

We have been working with UK Tech Trans Ltd. since 2007 and we are very happy with the exceptional service we have been given. UK Tech Trans Ltd work in a professional manner translating out technical manuals and quite often on an extremely tight deadline. The Project Manages are helpful and take pride in returning a Manual that has been formatted and ready to print on an agreed deadline. I therefore recommend UK Tech Trans Ltd as an experienced translation agency offering a reliable and professional service.

McCloskey International

"We've been using UK TechTrans Ltd. since 2007 and we are delighted with the service we receive and we have never had any reason to review our supplier. UK TechTrans Ltd is a highly professional company that uses mother-tongue translators with a good understanding of our product.
As well as excellent response times and fast deliveries, we have always received excellent communication from the Project Managers, and are always kept fully informed of the project status and delivery schedules."

Charles Henriksen / Aanderaa Data Instruments

Read our case studies

Contact Tectrans

Your Leading Technical Document Translation Agency

To discover more, why not get in touch today. You can reach us by using our contact form below, by emailing us at: sales@tectrans.co.uk, or by calling us on: +44 (0) 1273 426921

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